1. Introduction
ThinksnapAI ("we", "our") respects your privacy. This policy describes what information we collect, how we use it, and your choices when using our website and the ThinksnapAI desktop application.
2. Information We Collect
Website: When you visit our site, we may collect standard log data (e.g., IP address, browser type, pages visited) and information you submit (e.g., request-access form: name, email, plan, transaction ID, payment screenshot). We use this to process access requests, send credentials, and improve our services.
Desktop application: The ThinksnapAI app runs on your device. Audio, transcripts, and AI-generated answers are sent only to the AI providers (e.g., Google Gemini, Groq) via your own API keys. We do not receive, store, or log your audio, transcripts, or answers on our servers.
3. How We Use Your Information
We use the information we collect to: provide and improve our Service; process your access request and send login credentials; communicate with you (e.g., support, updates); comply with legal obligations; and protect our rights and safety.
4. Payments
Payment will not be refunded once your access request has been processed and credentials have been sent. Please ensure you have selected the correct plan and entered your details accurately before completing payment. For billing or access issues, contact us at support@thinksnapai.com.
5. Data Sharing
We do not sell your personal information. We may share data with service providers (e.g., hosting, email, payment verification) only as needed to operate the Service. When you use the desktop app with your own API keys, your audio and transcripts are sent directly to the chosen AI provider per their privacy policy.
6. Data Retention and Security
We retain access-request and account-related data as long as necessary for the Service and legal requirements. We implement reasonable security measures to protect your data. API keys you enter in the desktop app are stored locally on your machine and are not transmitted to our servers.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal data, or to object to or restrict certain processing. Contact us at the email below to exercise these rights.
8. Cookies and Tracking
Our website may use cookies and similar technologies for essential functionality and analytics. You can adjust your browser settings to limit or block cookies.
9. Children
Our Service is not intended for users under 18. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us so we can delete it.
10. Changes
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Your continued use of the Service after changes constitutes acceptance.
11. Contact
For privacy-related questions or requests, contact us at support@thinksnapai.com. ThinksnapAI, Noida, Uttar Pradesh, India.